Terms & Conditions
These Terms & Conditions apply to Averoq Lab’s app development, website, dashboard, backend, support and related digital services unless a separate written agreement is signed.
1. Quotes and scope
Quotes are based on the information provided by the client at the time of quoting. A project includes only the features, pages, platforms, integrations, revisions and deliverables listed in the accepted quote or written scope. Anything not listed may be quoted separately.
2. Deposits and payment
A deposit may be required before work starts. Milestone payments or final payment may be required before handover, publishing, launch, source-code release, or transfer of project files. Invoices must be paid by the due date stated on the invoice.
3. Monthly managed app support
Apps with live content, bookings, admin dashboards, customer data, rewards, notifications, integrations, hosting, backend services or database features require an active monthly managed app support plan unless otherwise agreed in writing.
Monthly support may include items such as:
- backend and hosting monitoring;
- minor bug fixes;
- small content updates;
- basic database maintenance;
- reasonable email support;
- minor compatibility updates; and
- general app health checks.
4. Cancellation of monthly support
If a monthly support plan is cancelled, unpaid or not renewed, Averoq Lab may pause backend services, admin access, live app features, maintenance, updates, monitoring and support at the end of the current paid billing period. The app may become read-only, unavailable or may no longer function as intended without active backend and support services.
Clients may request an export of their available business data before cancellation where technically possible and legally permitted. Reactivation after cancellation may incur a reactivation fee depending on the work required.
5. Minimum terms
Some packages or discounts may require a minimum monthly support term, such as 6 or 12 months. Any minimum term will be stated in the quote or written agreement before the client accepts the project.
6. Client responsibilities
The client is responsible for providing:
- accurate business information, content, branding, images, pricing and service details;
- timely feedback and approvals;
- access to required accounts, systems, domains or app store accounts;
- permission to use any logos, images, text, files or content supplied;
- legal policies, licences, industry-specific disclosures and customer-facing terms required for their business; and
- reviewing the app or website before launch.
7. Revisions and changes
Included revision rounds are listed in the package or quote. Extra changes, new features, redesigns, rework caused by changed instructions, or changes requested after approval may be quoted separately.
8. Timelines
Timeframes are estimates only. Delays may occur due to client feedback delays, missing content, third-party approval delays, app store review, API issues, payment-provider delays, platform outages, technical complexity or scope changes.
9. App stores and third-party accounts
Google Play, Apple App Store, payment providers, API providers, domain registrars, hosting platforms and other third-party services may charge their own fees and apply their own review processes and rules. Averoq Lab cannot guarantee app approval, review speed, account approval or ongoing third-party availability.
10. Apple/iOS builds
iOS builds, Apple Developer setup, App Store listing work, extra testing and Apple review changes may cost more than Android-only builds. Any iOS inclusions or extra fees will be stated in the quote.
11. Integrations
Integrations such as Stripe, Square, Google Calendar, booking systems, Xero, QuickBooks, SMS, email, push notifications or APIs depend on third-party systems. Some integrations may require extra setup, monthly fees, usage costs, approval, documentation, permissions or ongoing maintenance.
12. Intellectual property
The client retains ownership of their supplied business name, logo, branding, images, text and business content. Averoq Lab retains ownership of its pre-existing templates, frameworks, workflows, code libraries, development methods, reusable components and know-how unless otherwise agreed in writing.
On full payment, the client receives a licence to use the final delivered app, website or system for their own business purposes. Source code transfer, full project handover or exclusive ownership must be agreed separately and may incur additional fees.
13. Portfolio use
Unless the client requests otherwise in writing, Averoq Lab may refer to completed work in its portfolio, proposals, website or marketing, using reasonable screenshots, descriptions and business names. Confidential information will not be intentionally disclosed.
14. Confidentiality
Both parties should treat non-public business, technical and customer information as confidential. This does not prevent disclosure required by law, to professional advisers, or to trusted service providers needed to deliver the project.
15. Testing and acceptance
The client must review the app, website or system during testing and notify Averoq Lab of issues within a reasonable time. If no issues are raised and the project is approved or used publicly, it may be treated as accepted.
16. Bug fixes and warranty
Averoq Lab will use reasonable care and skill when providing services. Bugs caused by Averoq Lab’s work and reported within an agreed support or warranty period may be fixed at no extra charge. Issues caused by client changes, third-party platforms, changed requirements, unsupported devices, external services or new feature requests may be quoted separately.
17. Refunds and Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies that cannot be excluded under Australian Consumer Law. Where permitted by law, Averoq Lab’s liability may be limited to resupplying the services or paying the cost of having the services supplied again.
18. Limitation of liability
To the maximum extent permitted by law, Averoq Lab is not liable for indirect loss, loss of profit, loss of revenue, business interruption, loss of goodwill, loss of data, third-party platform failure, app store rejection, security incidents caused by third parties, or losses caused by inaccurate client information or unauthorised client actions.
19. Unpaid invoices
If invoices remain unpaid, Averoq Lab may pause work, withhold delivery, pause support, restrict admin access or suspend live services after providing reasonable notice, unless prohibited by law.
20. Disputes
If a dispute arises, both parties agree to first attempt to resolve it in good faith by written communication. If it cannot be resolved, the parties may consider mediation or other appropriate dispute resolution before starting court proceedings, except for urgent matters.
21. Governing law
These Terms & Conditions are governed by the laws of New South Wales, Australia. The parties submit to the courts of New South Wales and any courts entitled to hear appeals from those courts.
22. Contact
Questions about these terms can be sent to: contact@averoqlab.com.au.